This privacy policy (“Policy”) sets out how EkoScrib (also identified by “ekoscrib.com” or “we” or “us” or “our”) uses and protects any information that you give us when you use this website/ mobile application (individually and collectively, “Platform”).

EkoScrib is committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when using this Platform, be rest assured that it will only be used strictly in accordance with this Policy.

Please note that our Policy is subject to change at any time, and we may not be able to provide you prior notice. To ensure you are up to date with the Policy, please review this page on a periodic basis. This Policy applies to current and former visitors and customers of our Platform retrospectively. By visiting and/or using our Platform, you are accepting and consenting to the practices described in this Policy.

Type of Information Collected

We learn, collect, and store your personal information (that we consider necessary) when you use our Platform. We use this information to provide you with a safe, efficient, smooth, and customised experience, which includes, but not limited to, displaying content such as recommended products that might interest you and communicating with you about your orders, new products, and latest promotional offers if any. This allows us to provide specific services and features that most likely meet your needs, customise our Platform to make your experience safer and easier, and enable third parties to carry out technical, logistical, and other functions on our behalf.

Here are the types of information we gather:

Information you provide us -

We receive and store the information you explicitly provide to us. This includes personal information such as your user name along with your password, your name, address, telephone number, e-mail address and other contact information, date of birth, gender, financial information such as bank account information, credit/debit card or other payment instrument details and any other information that you provide during your time on the Platform. You may choose not to provide certain information, but this could prevent you from taking full advantage of our Platform’s various features.

Information collected automatically -

Whenever you interact with our Platform, we automatically receive, record, and analyse information from your browser or device, which includes, not limiting to, your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Platform, information about your mobile device, including a unique identifier for your device and purchase history; which we may sometime aggregate with similar information from other customers to create features such as best-selling products, products you viewed or searched for, products you may like, etc. We may also use browser data such as cookies, flash cookies, or similar data on certain parts of our Platform. We may use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalised content, to give you the best possible shopping experience on our Platform.

Information from other sources - 

We may receive information about you from third parties, such as social media services, commercially available sources, and business partners. If you access our Platform through a social media service or connect a service on our Platform to a social media service, the information we collect may include but is not limited to your user name, profile picture, email address, friends list and any other information associated with that social media service, which the social media service has the right to share with us and any other information or content you have made public in connection with that social media service. Whenever you access the Platform or contact us through social media services, you authorise us to collect, store, analyse and use such information in accordance with this Policy.

Collection and Use of Information

EkoScrib uses the information only for the purpose for which the same has been furnished. EkoScrib does not retain information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for audit purposes. In such cases also, confidentiality of such information is maintained. Our primary purpose for collecting information (including Personal Information) from You is to allow You to use the Platform and avail our services offered on the Platform in a seamless and efficient manner, including:

i) To provide, maintain, develop, protect and improve the Platform and Products offered for sale on the Platform, manage Your account, etc.;

ii) To understand Your preferences and to enhance and customize Your experience of using the Platform;

iii) To send You offers based on Your interests and prior activity, to contact You as a survey respondent, to notify You if You win any contest; and to send You promotional materials from its contest sponsors or advertisers;

iv) To respond to Your comments, reviews and questions and provide better service;

v) To carry out EkoScrib’s obligations and enforce EkoScrib’s rights arising from any contracts entered into between You and EkoScrib, including collection of amounts;

vi) To communicate important notices or changes in the Products or services provided by EkoScrib on the Platform, use of the Platform and the terms/policies which govern the relationship between You and EkoScrib;

vii) For internal purposes such as auditing, data analysis and research relating to the Products purchased by You, either directly by EkoScrib or through other platforms used by EkoScrib;

viii) To undertake necessary fraud and money laundering prevention checks;

ix) To comply with applicable laws, rules and regulations;

x) For promotion and marketing purposes by EkoScrib; and

xi) For sharing such information with any third party, including any service providers and any associated entities of EkoScrib, in the course of providing or enabling sale of Products through the Platform.

Disclosure of Information to Third Parties

EkoScrib may need to disclose Your information, if required to do so under applicable laws, rules and regulations and if such action is necessary, inter-alia, to:

(i) comply with a legal obligation;

(ii) protect and defend the rights or property of EkoScrib, including to enforce Our agreements, policies, and Terms of Use;

(iii) protect the personal safety of EkoScrib, the Users, or any person, in an emergency; and

(iv) protect EkoScrib from incurring any legal liability.

You acknowledge and agree that in case of the above-mentioned events, EkoScrib shall be under no obligation to inform You or seek Your approval or consent prior to disclosure of Your information.

EkoScrib shall be at liberty to disclose Your Personal Information to: (i) Sellers to facilitate the sale of Products through the Platform; and (ii) any third parties who provide services which include but are not limited to auditing, data analysis, assistance with delivery of relevant marketing messages and advertisements, fulfilling orders, delivering packages, analysing customer data, providing search results and links, and processing payments. For optimum fulfilment of these functions, they have access only to such customer information as is needed to perform their functions, and are contractually bound to not use it for any other purpose.

EkoScrib may disclose or transfer Your information (including Personal Information) to any third party if EkoScrib sells, transfers or divests all or a portion of EkoScrib’s business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding. Such third parties shall be contractually bound to not disclose further, any Personal Information disclosed to them or use it for the personal or brand benefit of the third party, which does not consequently lead to the mutual benefit of EkoScrib and its customers.

Security Practices and Procedures

The security of your information is very important to us. We use adequate security policies, rules, and technical measures, as required under applicable law, to safeguard and protect your information from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss.

However, we shall not be responsible for any breach of security or for any action of any third parties that receive users’ personal data or events that are beyond our reasonable control including acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, etc.

Cookies

A cookie is a small file that we, after obtaining your permission, transfer to your computer’s hard drive through your web browser. This file helps us recognise your browser and respond to you as an individual, as well as provide personalised features and advertisements based on your needs, likes, dislikes and behaviour on our Platform.

Like any other app and website, EkoScrib uses ‘cookies’. If You prefer, You can usually choose to set Your browser to remove or reject cookies. If You choose to remove or reject cookies, this could affect certain features, or any services provided on the Platform.

Third-party Advertising and Links

While using the Platform, there may be certain links which may direct You to other websites or applications not operated/maintained by EkoScrib (“Third Party Site”). The manner in which Your information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by such Third Party Site(s) is governed by the terms and conditions and privacy policy of the respective Third Party Site(s). EkoScrib urges You to acquaint yourself with the terms and conditions and privacy policy of every such Third Party Site.

EkoScrib hereby expressly disclaims all liabilities with respect to the manner in which the Third Party Site collects and/or uses Your information. On Our Platform, there may be third parties who advertise their products and/or services. Such third parties may place or recognize a unique “cookie” on Your browser and may use information about Your visits to Our Platform and other websites in order to provide advertisements about goods and services of interest to You. We shall, in no event, be liable for any unauthorised or unlawful disclosures of Your Personal Information made by advertisers, who are not subject to Our control.

User Discretion

i) You can add, correct, update, modify or review your personal information on a regular basis. However, whenever you update information, we usually keep a copy of the previous version for our records.

ii) If you do not want to receive emails or messages from us, please get in touch with our customer care team to de-list your e-mail ID and contact number.

iii) You can choose to not provide your personal information or consent for usage of your personal information, subsequently withdraw your consent or ask for deletion of your personal information. However, this might not allow you to take full advantage of the features of our Platform. Please note that once we receive Your request, it may take an additional period of time for Your opt-out to become effective.

Contact Information

If you have any questions or feedback regarding this Policy, you may contact us using the information below:

Name: Surabhi Choraria

Contact Number: + 971 506927796

Email: inquiry@ekoscrib.com

Timing: Monday to Friday - 10 am to 6 pm

PRIVACY POLICY